- Current offers
- Active gifts
- Technicians enrolled
- Coupon values
- Customer complaints
- Products related metrics
Profile.
- Our truly unique products and customer-centric approach can help your company remain ahead in the IT race.
Why Us.
- We strive to create a strategic and data-driven advantage for your organization.
Clients.
- We have over 1000 companies across the globe as our clients.
Offices.
- For queries related to our digital services, contact us at any of our global offices.
Submit RFP.
- Thank you for your interest in Abacus digital services. Please fill the RFP form here.
Loyalty
Management for
Maximize sales, motivate salesforce, and increase revenues with
Abacus Desk SPM
Boost sales with automated compensation management
Motivate your internal and external salesforce with integrated schemes,
rewards, and loyalty management that drive revenues and profits
Manage your entire incentive & compensation process for direct and indirect salesforce with SPM. Enjoy rapid customization, deployment, and easy maintenance with mobile-app based system.
- Cloud deployment
- Integrated rewards & loyalty management
- Real-time payment integration via Paytm
- QR-based points redemption
Core Benefits
Fast, accurate incentives
Plan, run, and disburse incentives and commissions via offers, gifts, schemes, loyalty points, and Paytm wallet with analytics-driven accuracy
Mobile-app based system
Define, plan and execute territory targets and quotas with SPM’s built-in optimization based on past performance data and attributes
You own the software
Abacus Desk SPM comes with both a SaaS subscription and a one-time payment based model that gives you complete ownership of your software and database
SPM modules
Dashboard module
Gifts module
- Ability to add, modify, or remove multiple gift galleries with gifts bound to points
- For example, a gift scheme can be such as that for specific numbers of points there’s a gift attached, e.g.
- 1000 Points—A Watch
- 2000 Points—Android Phone
- 3000 Points—Washing Machine
- 5000 Points—HD LED TV
Technician module
- Ability to add, modify, & delete technicians
- Technician details management
- Redeem History, including gifts, points, vouchers, etc.
- Assign customer complaints to the technicians
- Technician monitoring and management
Disbursement module
- Unique QR code generation and coupon points management
- Add, delete, & manage coupons
- Available & scanned coupons overview
- Coupon scheme reporting and PDF export
Offers module
- Ability to create new offers for your technicians
- Distribute offers based on locations & product
- Points-based offer creation, which technicians can redeem later
- Activate or deactivate any scheme, offers, or gifts & change timeline
Services module
- Overview of all currently registered complaints
- Filter complains based on pending, assigned technician, closes, & canceled
- Add, manage, delete recent complaints
- Assign the complaints to the technicians
- OTP generation for the customer for complaints closing by the technician
App features
Technician mobile app
- Complete product catalog
- Today’s offers and scan points
- Weekly points tally and wallet amount
- Installation & gift redemption requests
- Details of assigned customers
- OTP based complaint closure
Customer mobile app
- Company product catalog
- Complaints history
- Complaint progress and technician tracking
- Registering video complaints via the app
- Registering photo complaint via app
- Location access allowance for the technician
Companies using our SPM
Questions? Contact us.
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Chat with an Abacus Desk customer representative
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